Please be advised that Weeloans.co.uk will never ask you for an upfront fee of any kind whatsoever; no exceptions. We will never ‘cold call’ you or text you offering you a loan. We accept Applications from our website only and do not process Applications over the telephone. If you have been contacted by anyone via telephone claiming to represent us before being approved for a loan via our website, please call Action Fraud and alert them. https://www.actionfraud.police.uk/
Your right to complain
We strive to offer a vital service and our track record is excellent. However, every so often someone comes away feeling unhappy about something.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
What can I do?
It is important to let us know that you are unhappy and to give us the chance to put things right.
Making a formal complaint
There are two ways to make a complaint. You can put the information in a letter and send it to our address or email us at the address provided above.
Review of your complaint
Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.
In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: www.financial-ombudsman.org.uk